By: Steve C
My wife and I utilize every single principle outlined in this post. In fact, we go out of our way to make customers happy and as a result we get a huge portion of our business from word of mouth. Never...
View ArticleBy: Andrew
I used to dread complaints from customers and to be honest they used to really annoy me, especially if I felt they were unjustified. That was until I put myself in their position and thought ‘what...
View ArticleBy: Tom Ewer
It’s the little things that count, right? It can only take relatively minor gestures to keep a customer for life.
View ArticleBy: Catherine
Of course the customer isn’t always right. But our company feels that giving them the benefit of the doubt and doing everything we can to help resolve a situation is the best practice. While it’s...
View ArticleBy: Silvia's Shop
Great article. I wonder what some companies do when a customer wants a full refund on an item that was damaged by the customer and you know it was in perfect condition when you mailed it?
View ArticleBy: Tom Ewer
You make a judgment call, erring on the side of generous. Ultimately it may cost you a few bucks, but the goodwill could pay back far more. Obviously if taking such action on a regular basis would...
View ArticleBy: How to Turn Bad Publicity Into A Good Thing For Your Business
[...] Make it in Business Hidden Costs Of Accepting Credit Cards Online That Most People Don't Know About How Customer Complaints Can Increase Sales And Why The Customer IS Always Right Techniques For...
View ArticleBy: Frank Todd
the pinnacle of my experience was reached when Allegiant Air replied back to my complaint [of sending a single email -- which I never received] of re-scheduling a flight by moving it up three hours,...
View ArticleBy: Andrew
I used to dread complaints from customers and to be honest they used to really annoy me, especially if I felt they were unjustified. That was until I put myself in their position and thought ‘what...
View ArticleBy: Tom Ewer
It’s the little things that count, right? It can only take relatively minor gestures to keep a customer for life.
View ArticleBy: Catherine
Of course the customer isn’t always right. But our company feels that giving them the benefit of the doubt and doing everything we can to help resolve a situation is the best practice. While it’s...
View ArticleBy: Silvia's Shop
Great article. I wonder what some companies do when a customer wants a full refund on an item that was damaged by the customer and you know it was in perfect condition when you mailed it?
View ArticleBy: Tom Ewer
You make a judgment call, erring on the side of generous. Ultimately it may cost you a few bucks, but the goodwill could pay back far more. Obviously if taking such action on a regular basis would...
View ArticleBy: How to Turn Bad Publicity Into A Good Thing For Your Business
[…] Make it in Business Hidden Costs Of Accepting Credit Cards Online That Most People Don't Know About How Customer Complaints Can Increase Sales And Why The Customer IS Always Right Techniques For...
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