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Channel: Comments on: Customer Service Skills: How Would You Handle These Awkward Situations?
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By: Steve C

My wife and I utilize every single principle outlined in this post. In fact, we go out of our way to make customers happy and as a result we get a huge portion of our business from word of mouth. Never...

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By: Andrew

I used to dread complaints from customers and to be honest they used to really annoy me, especially if I felt they were unjustified. That was until I put myself in their position and thought ‘what...

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By: matt

the customer is not always right! that is a fallacy…

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By: Tom Ewer

It’s the little things that count, right? It can only take relatively minor gestures to keep a customer for life.

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By: Tom Ewer

Did you read the post Matt? I think you may have missed the point…

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By: Catherine

Of course the customer isn’t always right. But our company feels that giving them the benefit of the doubt and doing everything we can to help resolve a situation is the best practice. While it’s...

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By: Silvia's Shop

Great article. I wonder what some companies do when a customer wants a full refund on an item that was damaged by the customer and you know it was in perfect condition when you mailed it?

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By: Tom Ewer

You get it Catherine

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By: Tom Ewer

You make a judgment call, erring on the side of generous. Ultimately it may cost you a few bucks, but the goodwill could pay back far more. Obviously if taking such action on a regular basis would...

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By: How to Turn Bad Publicity Into A Good Thing For Your Business

[...] Make it in Business Hidden Costs Of Accepting Credit Cards Online That Most People Don't Know About How Customer Complaints Can Increase Sales And Why The Customer IS Always Right Techniques For...

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By: Frank Todd

the pinnacle of my experience was reached when Allegiant Air replied back to my complaint [of sending a single email -- which I never received] of re-scheduling a flight by moving it up three hours,...

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By: Andrew

I used to dread complaints from customers and to be honest they used to really annoy me, especially if I felt they were unjustified. That was until I put myself in their position and thought ‘what...

View Article

By: matt

the customer is not always right! that is a fallacy…

View Article


By: Tom Ewer

It’s the little things that count, right? It can only take relatively minor gestures to keep a customer for life.

View Article

By: Tom Ewer

Did you read the post Matt? I think you may have missed the point…

View Article


By: Catherine

Of course the customer isn’t always right. But our company feels that giving them the benefit of the doubt and doing everything we can to help resolve a situation is the best practice. While it’s...

View Article

By: Silvia's Shop

Great article. I wonder what some companies do when a customer wants a full refund on an item that was damaged by the customer and you know it was in perfect condition when you mailed it?

View Article


By: Tom Ewer

You get it Catherine 😉

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By: Tom Ewer

You make a judgment call, erring on the side of generous. Ultimately it may cost you a few bucks, but the goodwill could pay back far more. Obviously if taking such action on a regular basis would...

View Article

By: How to Turn Bad Publicity Into A Good Thing For Your Business

[…] Make it in Business Hidden Costs Of Accepting Credit Cards Online That Most People Don't Know About How Customer Complaints Can Increase Sales And Why The Customer IS Always Right Techniques For...

View Article
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